The Meshed and Non-meshed Training Programs

AbstractThe study was conducted to compare the 2 training curriculums used in one of the leading call centers in Manila. The comparison of the 2 training schedules was studied using 2-sample unpooled t- analyze for the 2 individual groups who had downstairs(a)gone two programs. The results were discussed in relation to the pre- shield and post-test of written grammar exam or WGE and discourse skills proficiency assessment or COMPASS and the post-test in intersection point mastery assessment or PMA make headway obtained in both(prenominal) set-aside(p) and non meshed trainings. The results of the present study showed that the scores of the swop and grammar tests of the customer sales representative or CSRs downstairs non meshed program are higher compared to the scores obtained by the CSRs at a lower place meshed program. However, the average mean COMPASS score of the CSRs to a lower place meshed is higher compared to the average mean score of those to a lower place the non-meshed training program. This implies that both training programs can be succesful in one way or another in honing the well-formed competence, communications skills and interpesonal skills of the CSRs in The Company. Recommendations for future studies may include analyzing the test scores using the hake factor in computing the inveigle score to see which treatment or training program is more effective.

IntroductionThe Company is one of the global outsourcing and IT development businesses in the Philippines. It has been known to deliver customer service par truthfulness and has established itself among i ts worldwide clientele. The Company provides! a wide jog up of services in both its outsourcing services and IT solutions. This includes among others customer care, sales, proficient support, market research, IT development and business process outsourcing solutions, to distinguish a few. Thus, it expends greatly on searching and placing the right bulk on the job to provide the best customer... If you want to soak up a full essay, order it on our website: BestEssayCheap.com

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